Frequently Asked Questions

Here’s the thing. Unless you plan on moving to Mars, the delivery and installation cost is borne by us. Cheers! We would like to confirm the availability of the lift though.

Our team does everything possible to get your order ready and delivered within 72 hours of placing the order and submission of documents. However, in rare circumstances if there's a delay, we'd notify you well in time.

Our delivery team is trained and instructed to carry out a complete (not partial) door step delivery and installation of the items in your house. Keeping this in mind and to avoid any injury or damage we do not allow customers to carry the items.

We like to give our customers a flexible experience and thus we don't have specific slots. However, we will confirm a time with you as per your convenience.

Yes, you can. However, we would appreciate if the new schedule is communicated to us atleast 24 hours prior to the time of delivery. Call our Help desk for more details.

We are happy to assist you free of charge if your house is either on the ground floor or first floor. However, beyond that you'd be charged based on the floor level and the size of the furniture/appliance. We promise to keep it as minimal as possible. This will be a one time fee and the amount charged goes directly to the delivery executives for their efforts.

Yes! We don't just deliver, but also ensure that your experience with us is hassle-free.

The monthly rental invoice will be generated on the 1st of every month. When an order is placed, the rent for that month is charged on a pro-rata basis. For example, if the items are delivered on the 18th of the month, the customer will pay a pro-rata payment for 12 days of rent, and after that, the monthly invoice will be generated on the 1st of every month.

The answer is "easily"!! The deposit is paid while ordering so that would not be much of a problem. The monthly rentals can be paid from the dashboard!! Alternatively, you will also be receiving payment reminders along with a payment link in the form of SMS as well as in an email. If you still face any problems then we would be happy to help you!!

We accept only online payments. You can pay us through the various options present with our banking partner like net banking/credit card/debit card/payment wallets/UPI.

In case a document is not present you can get in touch with us via call/whatsapp +91-7770033775 and we will help you!

Once the products are picked up from your place, the items go through a rigorous Quality check process at our facility. Once we receive the report from the quality and assurance team we process the refund. The refund generally takes 7 working days to reflect in the source bank.

We will call you one week prior to the scheduled end date of the contract to confirm the pick-up date and time. If you choose to keep your furniture or appliances for longer than the agreed tenure or return it before the agreed date due to some reasons, you can mail us one week in advance. The pick up of the products is absolutely free.

Once the products are picked up from your place, we do a Quality check. Once we receive the report from the quality team we issue the refund. The process generally takes less than 7 working days.

We make sure all the products are in mint condition when they reach you. Every product that reaches you goes through a series of stringent quality checks before they are delivered to you. However, if you don’t like the products at the time of delivery, you can return them - there will be no questions asked. If accepted by you or your representative (anyone receiving the order on your behalf) at the time of delivery, the products can be returned in the TRIAL period post which a minimum rental will be charged as mentioned in the customer contract. We make sure that all return requests are processed within a 72 hour window, in case of express pickups, 999/- will be charged.

We try and make sure that the best quality products reach our customers as a policy. In case there is something you don't like, we will take the products back but once the BhadePay executives leave the place the products will not be changed unless there is a damage or a functiona defect that causes problems with the basic functionality of the product.

Changed your mind about a certain item! We get it and hence, we try and provide you with a hassle-free cancellation experience. We allow the customer to cancel the order any time before receiving the order, for which you can get in touch with the delivery team via whatsapp/call (7770033775) or through the "My Order" section on the profile page.

We regret your incovenience. We'll fix it asap for you. You can raise a service request from My Orders > Active Subscriptions section or you can Call us at +91-7770033775 or write to us at wecare@bhadepay.com for any further assistance.

Generally, within 24 hours a service expert will get in touch and the issue will be resolved in 72 hours.